“Facts” About Business Email Use and Related Costs…

Just finished reading a rather interesting report from Osterman Research regarding the real-world costs of Microsoft Exchange as compared to a solution from another vendor.

I am not going to get into the nitty gritty about which is supposedly better.  Rather I thought some of the facts surrounding the conclusions being made were interesting.  Here are the things that stood out to me:

  • Labor costs for IT staff in support, maintenance and implementation are the single largest expense of a corporate email system.  (Not necessarily a surprise, but a good reminder nonetheless.)
  • Microsoft Exchange hosts about 160 million users, Lotus Notes 125 millions users, and Groupwise 30 million seats.
  • As of May of 2010, their findings concluded that the typical user spends 146 minutes per day using email versus 95 spent combined on the phone, instant messaging and social media.  (My guess is that this is changing with growth in social media use and will continue in that direction.)
  • Osterman’s research modeling concludes that the three-year cost of email per user per month is $15.  If you factor in the “support” functions of anti-spam and anti-virus, and email archiving and the like, this number approaches $25 per user per month.
  • Most of the organizations involved in the firm’s research did not know how to accurately ascertain their true costs in providing email and those that thought they had a handle on this in fact were significantly underestimating the actual investment.

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